By ordering from this website, you agree to the following policy:
EXCHANGES, REFUNDS, RETURNS, CANCELLATIONS:
All sales transactions are final.
We'd like to inform customers that all changes to orders must be made known to us via email ASAP preferably within 12 hours from the time the order is placed. If your order has already been dispatched, we are unable to amend your order details anymore, unfortunately. Once an order has been placed, you can cancel the order within 24 hours of the order being placed unless it has been dispatched already.
If you would like to return or exchange your purchase, please get in touch with us via email at firstname.lastname@example.org for return/exchange instructions within 7 days from the time the parcel is delivered to you. Returns and Exchanges are only applicable to items that arrive in a faulty or damaged state and must be in their original packaging.
Please note, we do not cover for the return shipping cost. Customers will be responsible for the return shipping cost. Please ensure returned items are shipped via a trackable shipping method. All exchanges & refunds will only be processed when we have received the actual product back in our warehouse. Returned product must be in its original condition (unopened, unused, in original packaging) to be eligible for an exchange/refund. If a returned parcel is lost in transit, will not be held accountable.
Customers must advise us via email within 72 hours/3 days of product receipt with evidence of product damage (by means of photos or videos that best demonstrate the defect/damage). Upon inspection of the available evidence, a decision will be made to offer a refund/replacement on return of the product.
We strongly encourage customers to carefully read the product description prior to purchase. Do not hesitate to get in touch with one of our friendly team members at with any questions regarding our products.